Privacy Policy
Last updated: August 2, 2026
This Privacy Policy explains how Esig (“we”, “us”) collects, uses, discloses, and protects personal information when you use our website and services.
1. Scope
This Policy applies to personal information processed in connection with Esig accounts, marketing pages, support requests, and agreement workflows (including signer interactions).
2. Information we collect
- Account details: name, email, company, phone, language preference, billing profile
- Agreement data: documents, recipient names/emails/phones, signature images, field values, IP address, timestamps, consent records
- Usage and device data: logs, cookies for essential functions and analytics preferences
- Support communications you send us
3. How we use information
We use personal information to provide and improve the Service, authenticate users, send signature requests and reminders, process payments and invoices (including tax), prevent abuse, comply with law, and — with consent where required — send product updates.
4. Recipients and processors
We may share information with service providers who assist hosting, email/SMS delivery, payments, and analytics, under contractual confidentiality and security obligations. We may disclose information if required by law or to protect rights and safety.
5. Cross-border processing
Servers or processors may be located in Canada or other countries. Where personal information is transferred outside Canada, we use appropriate safeguards consistent with applicable privacy laws.
6. Retention
We retain account and agreement records for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to legal and operational retention needs.
7. Your rights
Depending on your province and role (account holder vs. signer), you may request access, correction, or deletion of personal information, or withdraw marketing consent. Contact us using the details on our Contact page.
8. Cookies
We use essential cookies for session and security. Optional analytics cookies are used only after acceptance where our cookie banner applies.
9. Security
We apply encryption in transit where supported, access controls, and monitoring appropriate to the sensitivity of agreement data.
10. Children
The Service is not directed to children under 13 (or the age required by local law).
11. Changes
We may update this Policy and will revise the “Last updated” date. Material changes may be communicated in-product or by email for account holders.
12. Contact
Privacy questions: use the support email and mailing address shown on our Contact page (configured by administrators).
Esig · support@esig.ca · 1-877-555-0199 · 536 Oldenburg Ave, Richmond, ON, K0A 2Z0, Canada